RedmiBook 15 users can access the Xiaomi Service Center network of up to 39 points, plus a mail-in service that makes it easier for consumers to claim warranty if their location is outside the point of the area. Photo: Sindonews/Danang Arradian
Indeed, there are three reasons why Xiaomi dared to bring the RedmiBook 15 to Indonesia. First, there is a consumer need for affordable and high-spec laptops for work and school.
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Second, Xiaomi wants to present a variety of electronic products, not only smartphones, but also AIoT in Indonesia. More than 40 AIoT products have been presented for the Indonesian market today.
Third, they have had much better sales and after-sales service. Xiaomi has built a retail network with thousands of employees spread across a number of points in Indonesia. To be exact, 300 Xiaomi Stores, including Mi Shop, make it easier for consumers to get products.
In addition, users of Xiaomi products are also spoiled with after-sales service that has been spread over 150 points in Indonesia.
In the midst of the implementation of restrictions on community activities or PPKM, users can still get products through the “Mi Store from Home” or “Mi Shop from Home” program, as well as after-sales service “Mi Service from Home” which can be accessed without having to leave home.
Well, specifically for the Redmibook 15, Xiaomi still prioritizes aftersales service. They give a 2 year warranty for the engine and 1 year for the battery.
Then, RedmiBook 15 users are also pampered with a Service Center network of up to 39 points, plus a mail-in service that makes it easy for consumers to claim a warranty if the location is outside the area point.